Due to the nature of medical-grade skincare products and for the health and safety of all patients, all retail skincare and cosmetic product sales are final.

Queen City Aesthetics does not accept:

• Returns
• Refunds
• Exchanges
• Store credit

This policy applies regardless of whether a product has been opened or remains sealed.
Because medical-grade skincare products cannot be verified as having been stored appropriately after leaving our office, we are unable to restock or resell returned products.

Product Recommendations

Our providers are happy to recommend products based on your skin type, concerns, and treatment goals.
For select products, trial/sample sizes are available for purchase in our office while supplies last.
Sample sizes are intended to allow patients to evaluate product compatibility before purchasing a full-size product and are not available for online purchase.

Damaged or Incorrect Orders

If you receive an incorrect item or your product arrives damaged, please contact Queen City Aesthetics within 48 hours of delivery.

Products may be replaced only in cases of shipping damage or fulfillment error.
Photographs of the damaged product and original packaging may be required before a replacement is issued.

Queen City Aesthetics is committed to processing and shipping your order as quickly as possible.
Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1-3 business days after payment has been received and approved. Orders are processed Monday through Friday, excluding weekends, holidays, and office closures. Orders placed after business hours or on weekends will begin processing on the next business day. Processing times may be extended during holidays, promotions, or periods of unusually high order volume.

Shipping Methods

Shipping options and estimated delivery times are provided during checkout. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. Delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. Queen City Aesthetics is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses. Orders returned due to an incorrect address may require additional shipping charges before being resent.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery rests with the carrier. Queen City Aesthetics is not responsible for packages that are lost, stolen, delayed, or damaged in transit. We are happy to assist customers with filing a carrier claim when appropriate.

Damaged Shipments

If your order arrives damaged, please contact Queen City Aesthetics within 48 hours of delivery and include your order number along with photographs of the damaged product(s), packaging, and shipping label. Replacements may be issued for verified shipping damage or fulfillment errors.

Weather & Carrier Delays

Queen City Aesthetics is not responsible for shipping delays caused by weather, natural disasters, holidays, carrier delays, or other circumstances beyond our control.

Returns & Exchanges

Due to health and safety regulations and the nature of medical-grade skincare products, all retail sales are final. We do not accept returns, refunds, exchanges, or store credit except in cases of verified shipping damage or fulfillment error.

Questions

If you have any questions regarding your order, please contact Queen City Aesthetics at (716) 202-8122 before placing your order.